Our return guarantee
You can return the received merchandise within 14 days. We expect the packaging to be in its original condition and sealed, undamaged with no traces of being used. In addition, we will give you an extra 16 days for the return. Thus, you have 30 days to send the merchandise back.
How does the Return Policy work?
The return shipment is free of charge! Return your package with freight collect to our logistics center:
For returns from Germany, please fill out the form here.You will receive the shipping label quickly and easily via E-Mail and get information about how to proceed further. The return fee is of course free of charge.
Belgium, Bulgaria, Estonia, Finland, France, Greece, Ireland, Latvia, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Czech Republic, Hungary, United Kingdom, Cyprus:
For returns from these countries, please fill out the form here. You will receive the shipping label quickly and easily via E-Mail and information about how to proceed further. The return fee is of course free of charge.
For returns from Poland, return fees will need to be paid by the customer. Please complete the following returns form. The returns label is sent to you via email.
For returns from Italy, return fees are carried by the customer.
Please send the Italian returns to the following address:
c/o fermo deposito BRT
Via Marinoni 1
33057 PALMANOVA (IT)
Please complete the following returns form or place a signed note with your address inside the package.
Returns from Slovenia are processed via the Slovenian Postal Service and are therefore free of charge. Please attach a label carrying the following returns address and take the parcel to your nearest Post Office:
Return fees are carried by the customer. Please send the return package to:
General Information Regarding Returns:
If you are returning your products by mail, please note:
- It may take up to 7 days until your package arrives (or more, if you are located outside of Europe)
- The returned items are processed within 5 working days (excluding Saturdays) after they are received.
- The parcel should be packed with reasonable care and sent by mail to ensure that the products are not damaged during transportation.
- You should attain a proof of shipment and store it until you have received the refund or a replacement parcel.
- Items that are returned using a different courier or postal service are not free of charge.
- Please place a signed letter inside the package. The letter must include your address, reason for return and order number. This applies to ALL returns.
How do I receive my refund?
As soon as your package is returned to us, your money will be refunded.
Depending on which payment method you chose, you will receive:
- with an advance payment, a credit to your bank account. Provide your bank details so that we can process the transfer.
- with PayPal, credit on your PayPal account.
- with an instant transfer, credit on your bank account. Provide us with your banking details in oder for us to process the transfer.
- with credit card, credit to your credit card.
- with direct debit, credit to your bank account.
- with invoice, you only pay for the goods kept..
- with cash on delivery you need to notufy us by sending your banking details in oder for us transfer the amount already paid.
The refund is carried out within a few days. If you have any questions you can contact us at any time us!
For the prompt processing of your complaint , the DietaVita team is at your disposal at any time.
Please contact us via E-Mail or telephone.